The decision of Sterling Bank to restructure its operational lines for efficiency and quality service delivery, especially in electronic banking, during the last fiscal year has started to yield the desired result as the bank clinched the prestigious CITI Bank Performance Excellence award for 2011 

With an outstanding score card of 98 per cent or higher in her operations in Straight-Through-Processes (STP) and MT 202 based undertakings, a testament to the bank’s consistency in delivering accurate input and responses on a timely basis in line with the global benchmarks. Sterling Bank beats other financial institutions in the country to bag the award.

The organiser of the yearly award, CITI, is a leading investment bank in the world and a correspondence bank of note for several Nigerian banks. The award is meant for leading financial institutions worldwide with state-of-the-art electronic payment services that meet globally acceptable standards in correspondent banking, response quality & time and processing accuracy.

The bank, in a statement, noted that the award by CITI was an indication that the bank was on the right track in view of the sustained efforts to make banking easier for its customers on all fronts.

According to the bank’s Head of Trade Services, Moses Akinnawonu, “this achievement is a product of consistently high performance and focus on customer satisfaction. We will continue to provide value added service in all areas of our operations just as we see this award as an invitation to achieve more”.