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Banks impose extra charges on customers
IN a bid to shore up their revenue, some banks in the country are embarking on secret moves to introduce extra charges on their services.
Investigations by the Nigerian Tribune showed that apart from the regular charges, some banks have perfected plans to introduce extra charges for any cash withdrawal more than N50, 000 made across the counter by customers.
Also, some banks are using the Central Bank of Nigeria (CBN)’s June deadline on the 10-digit Nigeria Uniform Bank Account Number (NUBAN) policy to charge their customers more to obtain cheque booklets while customers are now compulsorily made to obtain Automated Teller Machine (ATM) cards as part of cashless policy drive.
Only last week, one of the old generation banks in the country issued a directive to its customers that with effect from August 1 this year, customers making cash withdrawal in excess of N50, 000 across the counter will be made to pay an undisclosed extra handling charges.
The move, according to the bank, was in line with the cash-less policy recently introduced by the apex bank and also to reduce crowd in its banking halls. It, therefore, directed customers to explore the electronic payment options.
Some of the bank’s customers who bared their minds on the latest directive opined that the management of the bank had no justification to issue such order as the bank’s ATM outlets were most ineffective and cannot be relied upon at any given time, stressing that it was a ploy to further exploit them.
Also, in a bid to ensure the success of the cash-less policy, banks now made it mandatory for their customers to obtain the ATM card. Customers are made to pay a fixed charge ranging from N100 to N150 whether it is used or not.Share