Stanbic IBTC pledges support for customers

Friday Ekeoba, Lagos

From left, Head of Products, First Bank Plc,
Mr. Hafiz Bakare, General Manager,
Products and Channels, First Bank,
Mr. Gbenga Shobo and Head of Consumer
BKG products, First Bank,
Mrs. Funke Smith, at the bank’s Big Splash
Reloaded promo draw held in Lagos,
recently.In the face of the global financial meltdown which has affected the fortunes of many businesses, Stanbic IBTC Bank, a member of the Standard Bank Group, has pledged to continue to avail its business customers with support in order to enhance their growth and sustainability.
This commitment was made last week by the bank during a one-day interactive session with its business customers in Lagos.

The forum, which was tagged ‘Partnering for Success’, examined the opportunities open to businesses amidst the global economic meltdown with a view to empowering businesses with the wherewithal to grow their businesses.

According to Jacques Troost, Executive Director, Personal and Business Banking, Stanbic IBTC Bank, the essence of the session was to better understand the needs and specific yearnings of the bank’s business customers.

“Considering the short time we have played in the market as a bank and the achievements we have recorded, we do not claim to be perfect yet but we are striving for the mark. Platforms like this provide us the opportunity to better understand your specific needs, serve you better and earn your complete confidence,” he said.

The seminar was attended by its business customers from various economic sectors including oil and gas, construction, telecoms, logistics, as well as small and medium scale enterprises.

The event also created the necessary platform for the bank to feel the pulse of its customers in a bid to assess customer needs and how well its products currently meet those needs.

Customers of the bank who spoke commended the bank for always striving to satisfy its customers, particularly the special attention paid to their needs.

They, however, urged the bank not to relent but continuously strive to raise the bar of service excellence for the financial services industry.

Stanbic IBTC Bank’s unique mix of products and services, with the potential of helping businesses to maximise returns, was also explained to the customers.

Some of these products and services include the new business online, which is a secure internet-based multi-currency, multi-country, multi-entity online banking channel.

It enables clients to make payments to third parties (suppliers, vendors, staff etc), transfer funds between their accounts and provides real-time access to their balances and statements for all accounts, across currencies and across countries.

Another product showcased to the customers at the forum was the Vehicle and Asset Finance (VAF) which highlighted the unique advantages of leasing assets to free up capital for their core businesses.

The bank assured its numerous customers that the special relationship they had with it would be continuously nurtured as “the relationship between you and Stanbic IBTC Bank is not just that of a bank and customer, but of partners for success,”said Binta Max-Gbinije, Head of Business Banking Expert.