Celtel commits N117bn to service improvement

Akin Adewakun, Lagos - 10.03.2008

AS part of its expansion and quality improvement drive, Celtel Nigeria has earmarked about $1billion (about N117billion), this year, for several capacity enhancing and service quality improvement projects.

The Chief Executive Officer, Mr Bayo Ligali, who dropped this hint while inaugurating a new switch in Abuja over the weekend, stated that the new switch was a response to the yearnings of Nigerians for an urgent and decisive solution to the quality of service challenges being experienced in the industry.

Ligali outlined the immediate and long-term measures, which the company was taking to address the issue of quality of service and ultimately delight its customers with world class service.
The addition of the new $6 million (about N702 million) switch to

Celtel network will boost the company’s ability to process more calls and SMS and complement the operator’s several capacity enhancing and service quality improvement projects which is expected to cost about $1 billion or about N117 billion in 2008.

On the telecommunication outfit being responsive to the complaints of Nigerians for better service delivery, Senator Anyanwu, who was special guest of honour at the event, enjoined the company not to concentrate its effort in Abuja, Lagos, Port Harcourt and other big cities but also in rural communities, where the quality of service was still below standards.